Trouble opening Blackboard files in Microsoft Edge

Attention Edge Users!

Users of Microsoft Edge have been reporting that they are unable to download files from Blackboard. This is not just a TCC issue; it's happening to Blackboard users everywhere! Here are some ways to get around this problem:

1. Right-click to download the file

In Edge, right-click on the link to the file and choose Save link as... from the menu to save the file to your hard drive or open it in an application.

2. Change your settings in Edge

You can also change the settings in Edge to download Office files instead of opening them in the browser. To do that, click on the three dots at the top right of your browser, then choose Settings from the menu. 

In Settings, click on Downloads. 

Turn off Open Office files in the browser by clicking on the toggle button. When the dot is on the left and the background is clear, it's off. When the dot is on the right and the background is blue, it's on. 

3. Switch to Google Chrome or Firefox

You can download the latest version of Chrome or Firefox and use them instead of Edge. Blackboard often works better in one of these browsers than Edge does. 

If you still can't view or download Blackboard content, email us at bbsupport@tulsacc.edu.